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Terms & Conditions

Effective Date: 31/03/2026​

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These Terms and Conditions (“Terms”) govern your use of the Willow and Wisp website and the purchase of products from our online store. By accessing our website and/or placing an order, you agree to be bound by these Terms.

1. Business Information

Business Name: Willow and Wisp
Location: Peterborough, England, United Kingdom
Contact Email: jakegfitness@outlook.com

2. Use of Our Website

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian

  • You will not use our website for any unlawful or fraudulent purposes

  • You will not attempt to interfere with the proper functioning of the website

We reserve the right to refuse service to anyone at our discretion.

3. Products and Descriptions

We sell women’s jewellery through a dropshipping model.

We make every effort to ensure that:

  • Product descriptions are accurate

  • Images reflect the product as closely as possible

However, we do not guarantee that:

  • Product colours will appear exactly the same on your device

  • All descriptions are completely error-free

We reserve the right to modify or discontinue products at any time without notice.

4. Pricing and Payments

All prices are displayed in the applicable currency and may include applicable taxes where required.

We reserve the right to:

  • Change prices at any time without prior notice

  • Correct pricing errors

Payments are processed securely via:

  • PayPal

  • Credit and debit card providers

We do not store your payment information.

5. Orders

By placing an order, you agree that:

  • All information provided is accurate and complete

  • You are authorised to use the chosen payment method

We reserve the right to:

  • Cancel or refuse any order

  • Limit quantities purchased per customer

If your order is cancelled, you will be notified and refunded where applicable.

6. Shipping and Delivery

Shipping times and delivery estimates are provided in our Shipping Policy.

As we operate a dropshipping model:

  • Delivery times may vary

  • Delays may occur due to external factors beyond our control

We are not responsible for delays caused by shipping carriers or customs.

7. Returns and Refunds

Please refer to our Refund Policy for detailed information.

In summary:

  • Returns may be accepted within a specified period

  • Items must be returned in their original condition

  • Customers may be responsible for return shipping costs

We reserve the right to refuse returns that do not meet our policy requirements.

8. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Images

  • Logos

  • Design

is the property of Willow and Wisp or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Willow and Wisp shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of profits, revenue, or data

  • Issues arising from the use or inability to use our website

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

10. Third-Party Services

We may use third-party services, including:

  • Payment processors

  • Suppliers

  • Website hosting platforms

We are not responsible for the practices, policies, or performance of third-party providers.

11. Data Protection

Your personal data is handled in accordance with our Privacy Policy and applicable data protection laws, including the GDPR.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting on the website. It is your responsibility to review these Terms periodically.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Email: jakegfitness@outlook.com
Location: Peterborough, England, United Kingdom

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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