​​​Effective Date: 31/03/2026

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Thank you for shopping with Willow and Wisp. This Shipping Policy outlines how we process, ship, and deliver orders to customers within the European Union and internationally.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email with your order details.

Please note:

• Processing times may be longer during peak periods or promotions

• Orders cannot be modified once they have been processed

2. Shipping Times

As we operate using a dropshipping model, shipping times may vary depending on the destination and supplier.

Estimated Delivery Times:

• United Kingdom: 5–10 business days

• European Union: 5–12 business days

• International: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Costs

We offer:

• Free Standard Shipping on all orders

Any applicable shipping costs (if introduced in the future) will be clearly displayed at checkout.

4. Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Please allow a few days for tracking updates to appear after shipment.

5. Customs, Duties and Taxes

For customers within the United Kingdom and European Union:

• Prices may include applicable taxes where required by law

• Additional customs duties are generally not expected for EU orders, but may vary depending on local regulations

For international orders outside the EU:

• You may be responsible for customs duties, taxes, or import fees

• These charges are determined by your local customs authority and are outside our control

6. Shipping Delays

While we aim to deliver your order within the estimated timeframe, delays may occur due to:

• High demand or peak seasons

• Customs processing

• Postal service disruptions

• Supplier or logistics issues

We appreciate your patience in such cases and will do our best to assist where possible.

7. Incorrect Address

It is the customer’s responsibility to ensure that shipping details are correct at checkout.

If an incorrect address is provided:

• We may not be able to make changes after processing

• We are not responsible for orders delivered to incorrect addresses

8. Lost or Stolen Packages

Willow and Wisp is not liable for lost or stolen packages confirmed as delivered to the address provided.

If you experience an issue, please contact the shipping carrier directly. However, we will assist where possible.

9. Contact Us

If you have any questions about your order or shipping, please contact us:

Email: jakegfitness@outlook.com
Location: Peterborough, England, United Kingdom

By placing an order with Willow and Wisp, you agree to the terms outlined in this Shipping Policy.