Accessibility Commitment

 

Effective Date: 31/03/2026

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​Willow and Wisp is committed to ensuring digital accessibility for all users, including people with disabilities. We strive to provide an inclusive and user-friendly experience for everyone who visits our online store.

1. Our Commitment

We are dedicated to making our website accessible and usable for as many people as possible, regardless of ability or technology. We aim to follow best practices and standards defined by the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

2. Measures We Take

To support accessibility, we aim to:

• Use clear and readable fonts and colour contrasts

• Provide descriptive text for images where possible

• Ensure our website is navigable using a keyboard

• Structure content using clear headings and layouts

• Maintain compatibility with screen readers and assistive technologies

• Regularly review our website for accessibility improvements

3. Platform Considerations

Our website is built using Wix. While we rely on Wix’s built-in accessibility features and tools, we actively customise and review our content to enhance accessibility wherever possible.

4. Ongoing Improvements

We recognise that accessibility is an ongoing process. We are continuously working to improve the accessibility of our website by:

• Monitoring performance and usability

• Updating content and features

• Addressing accessibility issues as they arise

5. Limitations

Despite our efforts, some areas of the website may not yet be fully accessible. This may include:

• Certain third-party integrations

• Some older content or images without full alternative text

We are actively working to address these limitations.

6. Feedback and Contact

We welcome feedback on the accessibility of our website. If you encounter any barriers or have suggestions on how we can improve accessibility, please contact us:

Email: jakegfitness@outlook.com
Location: Peterborough, England, United Kingdom

We aim to respond to accessibility-related enquiries within a reasonable timeframe.

7. Enforcement Procedure

If you are not satisfied with our response to your accessibility concerns, you may seek advice or assistance from your local regulatory authority within the United Kingdom or European Union.

Willow and Wisp is committed to providing an inclusive online experience and will continue to improve accessibility for all users.